Why choose HCP?
HealthCare Perspective is passionate about helping people who help people.
We believe all health and human services organizations can excel and innovate with the right support.
At HCP, we share knowledge and practical "know how." We are effective at doing the things that organizations struggle to do alone or find time to do at all. Too often, technology and processes don't work and hold back talented people. We help you see the big picture, while digging deeply into the details, so your organization's strategy and capabilities are in sync.
HCP is dedicated to innovation, flexibility, and believes in challenging the status quo. We collaborate with all types of organizations - providers, payers, non-profits, counties, regions, and states. We expertly support the transition of critical changes in healthcare, behavioral health and human services. Here's how:
Managed Care Transitions & Strategic Partnerships
Strategic Planning
IT System Needs Assessment
RFP Development and Selection
Implementation Assistance
​Operations Review and Assistance
​Training and Education
Quality/Process Improvement

HCP Services
©2017 HealthCare Perspective, LLC

Our Services

Managed Care Transitions and Strategic Partnerships

  • Managed Care Readiness Assessment
  • Contracting/Strategic Partnership Support
  • Pay for Performance Approach/Evaluation
  • Staff Training
  • Operational Reviews

Strategic Planning

  • Develop short and/or long range plans
  • Create frameworks to support alignment and accomplish desired results
  • Facilitate implementation planning and ongoing progress measures

RFP Development and System Selection

  • Develop a detailed RFP or RFI document for needed systems
  • Develop selection criteria to ensure an objective analysis
  • Evaluate responses RFPs and make recommendations
  • Interview vendors, coordinate demonstrations and site visits
  • Work with selection committee to assist with selection
  • Assist with contract negotiations

System Implementation Assistance

  • Provide project management services
  • Assist in the configuration of the system
  • Manage change process and process redesign
  • Assist in the development of policies and procedures
  • Establish system audit and fiscal controls
  • Validate system security matrix and protocols

Post Implementation Review

  • Insure RFP/contract compliance
  • Review compliance with policies and procedures
  • Evaluate system controls to ensure fiscal control
  • Evaluate user acceptance
  • System configuration review

Operational/Management Review

  • Assess strengths and weaknesses of present operation
  • Evaluate relationships with other departments and outside parties
  • Review policies and procedures

Application and Technical Needs Assessments

  • Develop comprehensive needs assessments
  • Perform an evaluation of current system(s)
  • Evaluate current resources

Operations Assistance

  • Provide interim supervisory or management support
  • Develop management reporting systems
  • Develop policies and procedures

Training and Education

  • Organize and conduct employee training sessions
  • Organize and conduct provider training sessions
  • Supply expert speakers for in-house programs
  • Organize and conduct other stakeholder training sessions

Quality/Process Improvement

  • Train & Facilitate QI Teams
  • Process Mapping/Process Improvement
  • Development of KPIs and Outcome Measures

HealthCare Perspective (HCP) has a reputation for being able to quickly and clearly understand your business model and translate that into the application software needs of the organization. HealthCare Perspective has a track record of achieving results for clients challenged with choosing, implementing, or upgrading information systems including:

Health and Human Services Information Systems

Remaining financially successful while providing high quality services is a tremendous challenge. HCP has worked in all aspects of the health and human services world for well over twenty years. We can assist you on how to use state of the art systems within your organization to ensure financial viability and high quality care.

Medicaid Managed Care and Payer Information Systems

Identifying your organization's role in the managed care world is the first step in choosing the best system for you. HCP staff has both the information system and financial management expertise needed to guide you in making the best choice for your organization. We can teach you the skills you need to choose, implement and successfully run a managed care information system.

Electronic Health Record Information Systems

Choosing and implementing an EHR system is a complex and costly undertaking. HCP can assist you with all aspects from the RFP development, contract negotiations, implementation project managementto end user staff training. HCP staff work with you at your site to ensure the system is implemented successfully and fully integrated into your business processes. Our understanding of the change management needed during these projects is a major key to our success.

Financial Management Information Systems

Understanding and aggressively managing the revenue cycle is key to the financial health of an organization. HCP has revenue maximization specialists skilled in all aspects of the revenue cycle. We can design and execute a plan to ensure that your organization is maximizing its revenue potential.

©2017 HealthCare Perspective, LLC
Who is HCP?
"I have worked with Steve Wood for over 10 years. He is highly organized and conscientious. Steve delivers products. He is especially effective at working with and mentoring staff."
Brian Ingraham, CEO
Smoky Mountain Center
North Carolina
HealthCare Perspective (HCP) provides innovative leadership, management and information system consulting services to healthcare, behavioral health, and human services clients. Established in 1987 by Stephen A. Wood, FHIMSS, FHFMA, HCP has a long and successful track record providing consulting services to organizations large and small. Now led by Managing Partner Rebecca Novak, HCP uses an agile "Virtual Corporation" approach to consulting services. Through our core team of consultants, access to individual consultants, and our network relationships with other consulting firms we provide the right talent match for unique client needs.
We share knowledge and collaborate with providers, payors, non-profits, large counties, council of governments and state departments, predominantly in behavioral health and human services. We have extensive experience in effectively doing the things that most organizations struggle to do on their own.
We focus on client support needs:
  • Assisting in managing change – staff and organizational
  • Analyzing current environment
  • Identifying gaps in systems
  • Helping to determine solutions
  • Supporting system implementations & change management from overall project management to training depending on what is needed
©2017 HealthCare Perspective, LLC
Who are our clients?
"I have worked with Steve Wood for over 10 years. He is highly organized and conscientious. Steve delivers products. He is especially effective at working with and mentoring staff."
Brian Ingraham, CEO
Smoky Mountain Center
North Carolina
Our consultants come to us after at least a decade of experience working in the healthcare information systems, financial management and various on-the-ground operational arenas. Seasoned by real-life situations, they have the perspective, experience and hands on know-how to assist you to achieve your goals. Our key partners include:
©2017 HealthCare Perspective, LLC
Return to Team profiles

Stephen A. Wood, FHFMA, FHIMSS

Founding Member & Senior Consultant
Steve is a Fellow of the Healthcare Information Management and Systems Society (FHIMSS) and a past Fellow of the Healthcare Financial Management Association (FHFMA). Steve has a unique blend of over 40 years of information systems and financial management experience in healthcare where he has held positions as CFO, CIO, National Implementation Support Manager and Managing Partner of a Management Consulting firm, HealthCare Perspective, LLC since 1987. Steve was a member of the HIMSS Financial Systems National Steering Committee and previously was on the HIMSS National HIE Steering Committee for several years. In these positions, Steve has been active at the national level helping the health care industry define the data and interoperability standards for Electronic Health Records (EHR) and for Health Information Exchange (HIE). Recent engagements include a Medicaid MITA project with the Commonwealth of Massachusetts and an Integrated Care/Care Coordination information system with Vaya Health, a Medicaid 1915 b/c waiver site in western North Carolina.



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Rebecca Novak

Managing Partner & Senior Consultant
Becky has over twenty five years of experience in health care information systems with a wide variety of specialties, beginning with physician practices and hospital delivery systems and transitioning over time to working exclusively with health and human services organizations. She has worked on several large-scale projects including the State of Ohio Department of Mental Health MACSIS project, the redesign and implementation of a new information system for the State of Alabama MRDD and Substance Abuse system and with the Ohio Department of Developmental Disabilities (DODD) to design and implement an online Individual Service Planning and Case Management/Service Coordination system integrated with the department's Medicaid Waiver management information systems. Becky also worked extensively with MEORC, a council of government (COG) that serves 18 DD boards in Ohio, to redesign the underlying business processes to support person-centered practices. Other recent projects include as a subject matter expert (SME) on the Commonwealth of Massachusetts HHS MITA Project and working with a large NYS provider agency to procure new EHR and Financial Information systems. Becky's key skills are the ability to translate between strategy, operations, IT and vendor staff to facilitate collaboration and practical execution of the desired change.



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Hilary R. Hamlin, MPA, MSSW

Senior Consultant
Hilary has a strong clinical background and over 35 years of experience working in behavioral health at both the local community and state/national levels. She has helped organizations with the definition of requirements, selection of systems and implementation of both payor and HER information systems in the behavioral health.


Recent Projects


Hilary has a Master's degree in Social Work from the University of Tennessee College of Social Work and a Master's in Public Administration from The Kennedy School of Government at Harvard University.
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Patrick M. Lanahan, J.D.

Senior Health Care Consultant
Patrick helps clients hone their strategic ability to see problems, opportunities, and solutions from a variety of perspectives – so that they can aim for and achieve successful and innovative results. Patrick brings decades of technical knowledge and on the ground experience in healthcare delivery system innovation, integration and managed care. He is a nationally recognized expert in Medicaid, public health, behavioral health, developmental disabilities, other healthcare and human services systems, home and community based waivers, "Block Grants," and Section 1115 & 1915 b/c Waivers. His very broad "reach" includes not only expertise in how to align policy, practice, and infrastructure, but superior understanding of how to help clients see and improve how these interconnect. He helps clients make strategic decisions in light of the multiplicity of patient, payer, provider, and political perspectives that "define" success. Patrick is known to be deeply inquisitive, to be a Truth-teller, and to ask the right question the right way at the right time. He is values-driven, grounded, and committed to collaborative, person-centered and data informed approaches to change – to make the world a better place and improve the quality of life, especially for people with disabilities and other challenges.



Mr. Lanahan is an Honors graduate of Ohio Dominican University, B.A., Political Science and English. He received the Juris Doctorate at The Capital University School of Law.
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Tracy M. Cloud

Senior Consultant
Tracy Cloud joined HCP in January 2017 with 18 years of Medicaid policy and operations experience including Medicaid eligibility, hospital policy and rate setting, home and community based services and managed care operations. Prior to joining HCP, she spent 5 years as Vice President of Operations for Buckeye Health Plan, a subsidiary of Centene Corporation. At Buckeye, Tracy led the Operations Division through transformational change as the company expanded from 60,000 members to 315,000 members statewide and implemented complex products including MyCare Ohio, a program for dual eligible members, and a Health Insurance Marketplace Exchange product. Prior to joining Buckeye, she spent twelve years in state and local government, developing, implementing, and communicating healthcare policy for the Ohio Medicaid program, most recently as an Assistant Deputy Director at the Ohio Department of Developmental Disabilities (DODD).



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Tara Nicodemus

Senior Consultant
Tara has over thirty years of experience implementing innovative approaches in the developmental disability (DD) sector; supporting people to live the lives they choose. She's an inspirational leader whose focus is to support and develop other leaders in the field. Tara has extensive experience working in both local and state government and as a provider of services. These experiences, in addition to working in a council of governments has given her a comprehensive view of perspectives and unique insight into the challenges these partners face in providing effective services to people with disabilities. Adept at managing transition, Tara leverages her ten years of experience implementing The Baldrige Excellence Framework and the Criteria for Performance Excellence in Business/Non-Profit and Health Care sectors to establish a framework for organizational improvement.



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How do we begin?
"I have worked with Steve Wood for over 10 years. He is highly organized and conscientious. Steve delivers products. He is especially effective at working with and mentoring staff."
Brian Ingraham, CEO
Smoky Mountain Center
North Carolina
HealthCare Perspective (HCP) has an over twenty-five-year record of achieving results for clients designing, choosing, implementing, and upgrading information systems. The following is a partial list of our clientele:
  • Commonwealth of Massachusetts - Executive Office of Health and Human Services (EOHHS), Department of Mental Health (DMH), Department of Public Health (DPH) and Department of Developmental Disabilities Services (DDS)
  • Milestone Centers, Inc.; Pittsburg, PA
  • Franklin County Alcohol, Drug, and MH Board; Columbus, OH
  • Hamilton County Mental Health & Recovery Services Board; Cincinnati, OH
  • Smoky Mountain Center; Asheville, NC
  • Crisis Response Network, Inc.; Tempe, AZ
  • Mid East Ohio Regional Council; Mt. Vernon, OH
  • Health and Hospitals Corporation/Misys; New York, NY
  • Ohio Department of Mental Health; Columbus, OH
  • Ohio Department of Alcohol & Drug Addiction Services; Columbus, OH
  • State of Ohio, Department of Developmental Disabilities; Columbus, OH
  • Maine DMHMRSAS; Augusta, ME
  • Connecticut Department of Mental Health & Addiction Services; Hartford, CT
  • Connecticut Office of Health Care Access; Hartford, CT
  • Missouri Department of Mental Health Services; Jefferson City, MI
  • Commonwealth of Massachusetts - DPH Bureau of Substance Abuse Services; Boston, MA
  • Middlesex Hospital; Middletown, CT
  • Stamford Health Systems; Stamford, CT
  • Beth Israel/Deaconess Medical Center; Boston, MA
  • Oakland County Community Mental Health Authority; Pontiac, MI
  • New York Presbyterian Hospital - Behavioral Health Service Line; New York, NY
  • New Hampshire Department of Developmental Services; Concord, NH
  • Connecticut Mental Health Center; New Haven, CT
  • Connecticut Valley Hospital; Middletown, CT
  • New Mexico Behavioral Health Services Division; Santa Fe, NM
  • Hudson IPA; Tarrytown, NY
©2017 HealthCare Perspective, LLC
(614) 496-4214
Serving nationwide from
Columbus, Ohio
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