Why choose HCP?
 
HealthCare Perspective is passionate about helping people who help people.
 
We believe all health and human services organizations can excel and innovate with the right support.
 
At HCP, we share knowledge and practical "know how." We are effective at doing the things that organizations struggle to do alone or find time to do at all. Too often, technology and processes don't work and hold back talented people. We help you see the big picture, while digging deeply into the details, so your organization's strategy and capabilities are in sync.
 
HCP is dedicated to innovation, flexibility, and believes in challenging the status quo. We collaborate with all types of organizations - providers, payers, non-profits, counties, regions, and states. We expertly support the transition of critical changes in healthcare, behavioral health and human services. Here's how:
Managed Care Transitions & Strategic Partnerships
Strategic Planning
IT System Needs Assessment
RFP Development and Selection
Implementation Assistance
​Operations Review and Assistance
​Training and Education
Quality/Process Improvement

HCP Services
©2017 HealthCare Perspective, LLC

Our Services

Managed Care Transitions and Strategic Partnerships

  • Managed Care Readiness Assessment
  • Contracting/Strategic Partnership Support
  • Pay for Performance Approach/Evaluation
  • Staff Training
  • Operational Reviews

Strategic Planning

  • Develop short and/or long range plans
  • Create frameworks to support alignment and accomplish desired results
  • Facilitate implementation planning and ongoing progress measures

RFP Development and System Selection

  • Develop a detailed RFP or RFI document for needed systems
  • Develop selection criteria to ensure an objective analysis
  • Evaluate responses RFPs and make recommendations
  • Interview vendors, coordinate demonstrations and site visits
  • Work with selection committee to assist with selection
  • Assist with contract negotiations

System Implementation Assistance

  • Provide project management services
  • Assist in the configuration of the system
  • Manage change process and process redesign
  • Assist in the development of policies and procedures
  • Establish system audit and fiscal controls
  • Validate system security matrix and protocols

Post Implementation Review

  • Insure RFP/contract compliance
  • Review compliance with policies and procedures
  • Evaluate system controls to ensure fiscal control
  • Evaluate user acceptance
  • System configuration review

Operational/Management Review

  • Assess strengths and weaknesses of present operation
  • Evaluate relationships with other departments and outside parties
  • Review policies and procedures

Application and Technical Needs Assessments

  • Develop comprehensive needs assessments
  • Perform an evaluation of current system(s)
  • Evaluate current resources

Operations Assistance

  • Provide interim supervisory or management support
  • Develop management reporting systems
  • Develop policies and procedures

Training and Education

  • Organize and conduct employee training sessions
  • Organize and conduct provider training sessions
  • Supply expert speakers for in-house programs
  • Organize and conduct other stakeholder training sessions

Quality/Process Improvement

  • Train & Facilitate QI Teams
  • Process Mapping/Process Improvement
  • Development of KPIs and Outcome Measures

HealthCare Perspective (HCP) has a reputation for being able to quickly and clearly understand your business model and translate that into the application software needs of the organization. HealthCare Perspective has a track record of achieving results for clients challenged with choosing, implementing, or upgrading information systems including:

Health and Human Services Information Systems

Remaining financially successful while providing high quality services is a tremendous challenge. HCP has worked in all aspects of the health and human services world for well over twenty years. We can assist you on how to use state of the art systems within your organization to ensure financial viability and high quality care.

Medicaid Managed Care and Payer Information Systems

Identifying your organization's role in the managed care world is the first step in choosing the best system for you. HCP staff has both the information system and financial management expertise needed to guide you in making the best choice for your organization. We can teach you the skills you need to choose, implement and successfully run a managed care information system.

Electronic Health Record Information Systems

Choosing and implementing an EHR system is a complex and costly undertaking. HCP can assist you with all aspects from the RFP development, contract negotiations, implementation project managementto end user staff training. HCP staff work with you at your site to ensure the system is implemented successfully and fully integrated into your business processes. Our understanding of the change management needed during these projects is a major key to our success.

Financial Management Information Systems

Understanding and aggressively managing the revenue cycle is key to the financial health of an organization. HCP has revenue maximization specialists skilled in all aspects of the revenue cycle. We can design and execute a plan to ensure that your organization is maximizing its revenue potential.

©2017 HealthCare Perspective, LLC
Who is HCP?
"Becky is in every respect a team player. She is able to work with diverse groups with different levels of understanding and engagement. She is very effective at achieving consensus and getting things done. Becky is particularly effective at translating the business needs in a way that positively affects design work."
Tim Spitzer, Director
MEORC (Mid East Ohio Regional Council)
Mount Vernon, Ohio
"I have worked with Steve Wood for over 10 years. He is highly organized and conscientious. Steve delivers products. He is especially effective at working with and mentoring staff."
Brian Ingraham, CEO
Smoky Mountain Center
North Carolina
"Hilary's knowledge of both clinical services and electronic health records make her an excellent consultant who can help agency staff develop new work processes and communicate effectively with the EHR development staff. I have had several IT consultants and Hilary is by far the best consultant we have ever had."
Stephen Christian-Michaels, COO
Family Services of Western PA
Pennsylvania
"Tara's approach is perfect for fostering the cross functional environment that we need to strengthen in our culture. She helps bring out the best ideas from our staff and it has helped them develop more confidence in their contributions."
Bill Sammis, CEO
Crystal Run Village, Inc.
Middletown, New York
"Becky brings a wealth of experience in the Health & Human Services space along with her ability to apply that knowledge with an IT system build. I highly recommend her if you are looking for a passionate, creative person that will rise to the occasion to help you succeed."
Bryant K. Young, CIO
Ohio Department of Developmental Disabilities
Columbus, Ohio
"The University of Tennessee College of Social Work Celebrates 75th Anniversary by Honoring 75 Social Workers Whose Efforts Advance the 12 Challenges for Social Work.
 
"The Grand Challenges for Social Work represent a dynamic social agenda, focused on improving individual and family well-being, strengthening the social fabric, and helping create a more just society.
 
"Social Work in today's world needs leaders who understand the need to keep data, using efficient systems that are integrated with service processes. Hilary Hamlin fulfills Grand Challenge for Social Work #8 to Harness Technology for Social Good. "
The University of Tennessee College of Social Work
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HealthCare Perspective (HCP) provides innovative leadership, management and information system consulting services to healthcare, behavioral health, and human services clients. Established in 1987 by Stephen A. Wood, FHIMSS, FHFMA, HCP has a long and successful track record providing consulting services to organizations large and small. Now led by Managing Partner Rebecca Novak, HCP uses an agile "Virtual Corporation" approach to consulting services. Through our core team of consultants, access to individual consultants, and our network relationships with other consulting firms we provide the right talent match for unique client needs.
 
We share knowledge and collaborate with providers, payors, non-profits, large counties, council of governments and state departments, predominantly in behavioral health and human services. We have extensive experience in effectively doing the things that most organizations struggle to do on their own.
 
We focus on client support needs:
  • Assisting in managing change – staff and organizational
  • Analyzing current environment
  • Identifying gaps in systems
  • Helping to determine solutions
  • Supporting system implementations & change management from overall project management to training depending on what is needed
©2017 HealthCare Perspective, LLC
Who are our clients?
"Becky is in every respect a team player. She is able to work with diverse groups with different levels of understanding and engagement. She is very effective at achieving consensus and getting things done. Becky is particularly effective at translating the business needs in a way that positively affects design work."
Tim Spitzer, Director
MEORC (Mid East Ohio Regional Council)
Mount Vernon, Ohio
"I have worked with Steve Wood for over 10 years. He is highly organized and conscientious. Steve delivers products. He is especially effective at working with and mentoring staff."
Brian Ingraham, CEO
Smoky Mountain Center
North Carolina
"Hilary's knowledge of both clinical services and electronic health records make her an excellent consultant who can help agency staff develop new work processes and communicate effectively with the EHR development staff. I have had several IT consultants and Hilary is by far the best consultant we have ever had."
Stephen Christian-Michaels, COO
Family Services of Western PA
Pennsylvania
"Tara's approach is perfect for fostering the cross functional environment that we need to strengthen in our culture. She helps bring out the best ideas from our staff and it has helped them develop more confidence in their contributions."
Bill Sammis, CEO
Crystal Run Village, Inc.
Middletown, New York
"Becky brings a wealth of experience in the Health & Human Services space along with her ability to apply that knowledge with an IT system build. I highly recommend her if you are looking for a passionate, creative person that will rise to the occasion to help you succeed."
Bryant K. Young, CIO
Ohio Department of Developmental Disabilities
Columbus, Ohio
"The University of Tennessee College of Social Work Celebrates 75th Anniversary by Honoring 75 Social Workers Whose Efforts Advance the 12 Challenges for Social Work.
 
"The Grand Challenges for Social Work represent a dynamic social agenda, focused on improving individual and family well-being, strengthening the social fabric, and helping create a more just society.
 
"Social Work in today's world needs leaders who understand the need to keep data, using efficient systems that are integrated with service processes. Hilary Hamlin fulfills Grand Challenge for Social Work #8 to Harness Technology for Social Good. "
The University of Tennessee College of Social Work
Read more
<>
Our consultants come to us after at least a decade of experience working in the healthcare information systems, financial management and various on-the-ground operational arenas. Seasoned by real-life situations, they have the perspective, experience and hands on know-how to assist you to achieve your goals. Our key partners include:
©2017 HealthCare Perspective, LLC
Return to Team profiles

Stephen A. Wood, FHFMA, FHIMSS

Founding Member & Senior Consultant
Steve is a Fellow of the Healthcare Information Management and Systems Society (FHIMSS) and a past Fellow of the Healthcare Financial Management Association (FHFMA). Steve has a unique blend of over 40 years of information systems and financial management experience in healthcare where he has held positions as CFO, CIO, National Implementation Support Manager and Managing Partner of a Management Consulting firm, HealthCare Perspective, LLC since 1987. Steve was a member of the HIMSS Financial Systems National Steering Committee and previously was on the HIMSS National HIE Steering Committee for several years. In these positions, Steve has been active at the national level helping the health care industry define the data and interoperability standards for Electronic Health Records (EHR) and for Health Information Exchange (HIE). Recent engagements include a Medicaid MITA project with the Commonwealth of Massachusetts and an Integrated Care/Care Coordination information system with Vaya Health, a Medicaid 1915 b/c waiver site in western North Carolina.

Expertise

Education

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Rebecca Novak

Managing Partner & Senior Consultant
Becky has over twenty five years of experience in health care information systems with a wide variety of specialties, beginning with physician practices and hospital delivery systems and transitioning over time to working exclusively with health and human services organizations. She has worked on several large-scale projects including the State of Ohio Department of Mental Health MACSIS project, the redesign and implementation of a new information system for the State of Alabama MRDD and Substance Abuse system and with the Ohio Department of Developmental Disabilities (DODD) to design and implement an online Individual Service Planning and Case Management/Service Coordination system integrated with the department's Medicaid Waiver management information systems. Becky also worked extensively with MEORC, a council of government (COG) that serves 18 DD boards in Ohio, to redesign the underlying business processes to support person-centered practices. Other recent projects include as a subject matter expert (SME) on the Commonwealth of Massachusetts HHS MITA Project and working with a large NYS provider agency to procure new EHR and Financial Information systems. Becky's key skills are the ability to translate between strategy, operations, IT and vendor staff to facilitate collaboration and practical execution of the desired change.

Expertise

Education

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Patty Heffner, LICDC-CS

Senior Consultant
Patty Heffner joined HCP in 2017 with over 20 years of experience in behavioral health service delivery operations. Prior to joining HCP, she spent 2 years as an independent consultant primarily focused on assisting start-up BH service providers to become certified and operational. Patty’s work experience began as a juvenile corrections specialist. She has served in a wide variety of roles throughout her career including social worker, counselor, clinical supervisor and certification specialist/auditor for the State of Ohio Department of Mental Health and Addiction Services. Patty’s practical experience and knowledge of the nuts and bolts of clinical compliance and operations is invaluable to the HCP team.

Expertise

Credentials

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Kristopher Vilamaa

Senior Consultant
Kris has over 17 years of behavioral health, health information technology and health policy experience. He has worked with community mental health providers, federally qualified health centers, managed care organizations, state and county health departments, safety net hospitals and large health systems to enact meaningful initiatives. Kris has lead major state system transformations including planning for Medicaid Transformation plans, development of new behavioral health treatment standards, service definitions and leading large information technology system implementations. Prior to joining HCP, he was Director of Behavioral Health for Germane Solutions and the first Chief Information Officer for the Alabama Department of Mental Health.

Expertise

Education

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Hilary R. Hamlin, MPA, MSSW

Senior Consultant
Hilary has a strong clinical background and over 35 years of experience working in behavioral health at both the local community and state/national levels. She has helped organizations with the definition of requirements, selection of systems and implementation of both payor and HER information systems in the behavioral health.

Expertise

Recent Projects

Education

Hilary has a Master's degree in Social Work from the University of Tennessee College of Social Work and a Master's in Public Administration from The Kennedy School of Government at Harvard University.
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Tara Nicodemus

Senior Consultant
Tara has over thirty years of experience implementing innovative approaches in the developmental disability (DD) sector; supporting people to live the lives they choose. She's an inspirational leader whose focus is to support and develop other leaders in the field. Tara has extensive experience working in both local and state government and as a provider of services. These experiences, in addition to working in a council of governments has given her a comprehensive view of perspectives and unique insight into the challenges these partners face in providing effective services to people with disabilities. Adept at managing transition, Tara leverages her ten years of experience implementing The Baldrige Excellence Framework and the Criteria for Performance Excellence in Business/Non-Profit and Health Care sectors to establish a framework for organizational improvement.

Expertise

Education

Top of page
How do we begin?
"Becky is in every respect a team player. She is able to work with diverse groups with different levels of understanding and engagement. She is very effective at achieving consensus and getting things done. Becky is particularly effective at translating the business needs in a way that positively affects design work."
Tim Spitzer, Director
MEORC (Mid East Ohio Regional Council)
Mount Vernon, Ohio
"I have worked with Steve Wood for over 10 years. He is highly organized and conscientious. Steve delivers products. He is especially effective at working with and mentoring staff."
Brian Ingraham, CEO
Smoky Mountain Center
North Carolina
"Hilary's knowledge of both clinical services and electronic health records make her an excellent consultant who can help agency staff develop new work processes and communicate effectively with the EHR development staff. I have had several IT consultants and Hilary is by far the best consultant we have ever had."
Stephen Christian-Michaels, COO
Family Services of Western PA
Pennsylvania
"Tara's approach is perfect for fostering the cross functional environment that we need to strengthen in our culture. She helps bring out the best ideas from our staff and it has helped them develop more confidence in their contributions."
Bill Sammis, CEO
Crystal Run Village, Inc.
Middletown, New York
"Becky brings a wealth of experience in the Health & Human Services space along with her ability to apply that knowledge with an IT system build. I highly recommend her if you are looking for a passionate, creative person that will rise to the occasion to help you succeed."
Bryant K. Young, CIO
Ohio Department of Developmental Disabilities
Columbus, Ohio
"The University of Tennessee College of Social Work Celebrates 75th Anniversary by Honoring 75 Social Workers Whose Efforts Advance the 12 Challenges for Social Work.
 
"The Grand Challenges for Social Work represent a dynamic social agenda, focused on improving individual and family well-being, strengthening the social fabric, and helping create a more just society.
 
"Social Work in today's world needs leaders who understand the need to keep data, using efficient systems that are integrated with service processes. Hilary Hamlin fulfills Grand Challenge for Social Work #8 to Harness Technology for Social Good. "
The University of Tennessee College of Social Work
Read more
<>
HealthCare Perspective (HCP) has an over twenty-five-year record of achieving results for clients designing, choosing, implementing, and upgrading information systems. The following is a partial list of our clientele:
  • Commonwealth of Massachusetts - Executive Office of Health and Human Services (EOHHS), Department of Mental Health (DMH), Department of Public Health (DPH) and Department of Developmental Disabilities Services (DDS)
  • Milestone Centers, Inc.; Pittsburg, PA
  • Franklin County Alcohol, Drug, and MH Board; Columbus, OH
  • Hamilton County Mental Health & Recovery Services Board; Cincinnati, OH
  • Smoky Mountain Center; Asheville, NC
  • Crisis Response Network, Inc.; Tempe, AZ
  • Mid East Ohio Regional Council; Mt. Vernon, OH
  • Health and Hospitals Corporation/Misys; New York, NY
  • Ohio Department of Mental Health; Columbus, OH
  • Ohio Department of Alcohol & Drug Addiction Services; Columbus, OH
  • State of Ohio, Department of Developmental Disabilities; Columbus, OH
  • Maine DMHMRSAS; Augusta, ME
  • Connecticut Department of Mental Health & Addiction Services; Hartford, CT
  • Connecticut Office of Health Care Access; Hartford, CT
  • Missouri Department of Mental Health Services; Jefferson City, MI
  • Commonwealth of Massachusetts - DPH Bureau of Substance Abuse Services; Boston, MA
  • Middlesex Hospital; Middletown, CT
  • Stamford Health Systems; Stamford, CT
  • Beth Israel/Deaconess Medical Center; Boston, MA
  • Oakland County Community Mental Health Authority; Pontiac, MI
  • New York Presbyterian Hospital - Behavioral Health Service Line; New York, NY
  • New Hampshire Department of Developmental Services; Concord, NH
  • Connecticut Mental Health Center; New Haven, CT
  • Connecticut Valley Hospital; Middletown, CT
  • New Mexico Behavioral Health Services Division; Santa Fe, NM
  • Hudson IPA; Tarrytown, NY
©2017 HealthCare Perspective, LLC
Telephone:
(614) 496-4214
 
Location:
Serving nationwide from
Columbus, Ohio
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©2017 HealthCare Perspective, LLC
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